End of an era: Frontier discontinues its customer service telephone line

Frontier Airlines has cut the cord, so to speak. The airline has discontinued its customer service phone service.

The carrier has transitioned to fully digital communications system.

The new reality: Customers seeking help or information from Frontier must  use an online chatbot, social media channels or via WhatsApp.

Chatting is still possible. Customers who need to speak to a live agent can use the 24/7 chat tool option.

Dive deeper: Interview with Frontier CEO:

https://www.cbsnews.com/video/frontier-airlines-ceo-on-busy-holiday-travel-new-go-wild-unlimited-flight-pass/

Top Copyright Photo: Frontier Airlines (2nd) Airbus A320-251N WL N381FR (msn 10544) (Monte, the Margay Cat) BWI (Tony Storck). Image: 959454.

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