A British national could not have been happier to fly British Airways from his hometown, Newcastle, to Venice. Indeed, if it had not been for an outstanding effort orchestrated by British Airways staff, Jonathan Cowey would not have made it to the Italian gem. Let's look at how British Airways clarified the meaning of "exceptional customer service" today.
Read More Here: Against The Clock: British Airways Flies A Forgotten Passport Across England | SimpleFlying.com
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